I’m Danniella, the founder of Vigi VA. With 15 years of experience in administrative and client-facing roles, my career has been built on a foundation of organization, efficiency, and dedication to supporting mental and physical health professionals in their work. My journey began in the private sector, working as a medical secretary, providing comprehensive administrative support to consultants and surgeons. This role gave me a deep understanding of the importance of confidentiality and precision in managing sensitive information.

Since then, I’ve worked with a variety of professionals, including senior executives and mental and physical healthcare providers. These experiences inspired me to start Vigi VA.

Experience and Skills

With a proven track record in administrative support, I offer a range of skills tailored to meet the unique needs of healthcare professionals:

Medical Secretary Expertise: Managed diaries, scheduled appointments, and handled confidential patient information with precision and care.

Proficiency in Accountancy Software: Skilled in QuickBooks, Xero, Wave, and Sage for financial management and invoicing.

CRM Systems Management: Experienced in Salesforce, Qunote, and Goldmine, with the ability to build and maintain systems for secure client data handling.

Microsoft Office Suite Mastery: Proficient in Excel, Word, Outlook, PowerPoint, Teams, and SharePoint to streamline workflows and improve efficiency.

Process Improvement: Developed workflows and managed projects to enhance operational efficiency and productivity.

Client Communication: Served as a trusted point of contact for patients and clients, ensuring professional and sensitive communication at all times.

Mission and Values

At Vigi VA, my mission is to empower healthcare professionals by providing exceptional virtual administrative support that allows them to focus on what truly matters—their patients. My core values include:

Confidentiality: I uphold the highest standards of data protection, ensuring all client and patient information is managed securely and in compliance with GDPR.

Efficiency: My goal is to simplify administrative processes, saving my clients time and reducing stress.

Reliability: I pride myself on being a dependable partner, delivering high-quality work on time, every time.

Empathy: With a background in healthcare and certifications in mental health understanding, I approach my work with sensitivity and respect for the challenges my clients face.

By choosing Vigi VA, you gain a partner dedicated to supporting your practice with professionalism, care, and expertise.